Apple Support: Distressing under performance on simple questions: new iPod Shuffle battery never gets charged.

New in the mail the other day:  iPod Shuffle.  Works great, except it has never indicated that the battery is charged (orange lamp continuously blinks.)  Should I send it back?  Simple enough question right?

 

So I go to the Support site, enter a ticke with my Apple ID and the S/N of my new device, express via choosers that it's a battery issue ... but there is no ability to even say what I did above just now.

 

Of the support alternatvies, I schedule a call.  The phone call came over 30 minutes later than was scheduled.   And then!  The operator didn't have the information that I'd taken time to enter in to the webforms -- critically, the S/N, etc.  I expressed a bit of frustration, we ended the call after I'd recited as much as she could take notes for.  Later I get an email from her (bless her spirit!) ... with all of the links I read BEFORE going to effort of filling the support documents out and scheduling the call.

 

I'm really wierded out by this.  APPLE COMPUTER -- THIS IS BABY FOOD BASIC CUSTOMER RELATIONSHIP MANAGEMENT!

 

So, do I send the little stinker back or just live with having purchased a defective device from a company incapable of supporting it?!!!!

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the ipod software update server could not. The server does not support this version of iTunes be contacted

my iPod is not working.

It doesn't  turn on. it is not recognised my my Mac, and iTunes says that sentence.

what can I do?

 

Thanks in advance

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my iPod is not responding. It is giving a message low battery, please wait and is displaying the apple support link

my ipod is not responding. It is giving a message pleases wait low battery and showing me a link to apple support 

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TiBook battery got unusual heat and melted it's casing..should i call support?

Hi Everyone,

I am new to this community and I need some opinions.

 

I have Ti Powerbook G4 (550Mhz) I bought brand new 10 or 11 years ago.

I still in love with this Titanium beauty and still use this for browsing internet.

(Amazingly, it still works just fine to do)

 

I bought macbook air few month ago but there is "something" about this

Titanium baby.

 

 

Anyway, I was using my Tibook few days ago on my lap and I felt

unusual heat (it was very very hot) on my lap. I flipped it and check out

the buttom of my Tibook and WOW, the battery casing was started to melting,

so I just took the battery out of my Tibook.

The battery casing melted a bit (looks like cigarette burn from inside) so I am keeping this

battery in safe place just incase it caught fire.

 

This battery is not aftermarket, this is original battery came with my Tibook when I bought it

brand new.

 

I googled this problem and I didnt find any battery problem with Tibook 550mhz model.

 

Should I report this problem to customer support? Does Apple still sell genuine battery for this Tibook?

This is my first battery problem and after this happening, I am very scared to buy thirdparty's

View the original article here

Read More

TiBook battery got unusual heat and melted it's casing..should i call support?

Hi Everyone,

I am new to this community and I need some opinions.

 

I have Ti Powerbook G4 (550Mhz) I bought brand new 10 or 11 years ago.

I still in love with this Titanium beauty and still use this for browsing internet.

(Amazingly, it still works just fine to do)

 

I bought macbook air few month ago but there is "something" about this

Titanium baby.

 

 

Anyway, I was using my Tibook few days ago on my lap and I felt

unusual heat (it was very very hot) on my lap. I flipped it and check out

the buttom of my Tibook and WOW, the battery casing was started to melting,

so I just took the battery out of my Tibook.

The battery casing melted a bit (looks like cigarette burn from inside) so I am keeping this

battery in safe place just incase it caught fire.

 

This battery is not aftermarket, this is original battery came with my Tibook when I bought it

brand new.

 

I googled this problem and I didnt find any battery problem with Tibook 550mhz model.

 

Should I report this problem to customer support? Does Apple still sell genuine battery for this Tibook?

This is my first battery problem and after this happening, I am very scared to buy thirdparty's

View the original article here

Read More

TiBook battery got unusual heat and melted it's casing..should i call support?

Hi Everyone,

I am new to this community and I need some opinions.

 

I have Ti Powerbook G4 (550Mhz) I bought brand new 10 or 11 years ago.

I still in love with this Titanium beauty and still use this for browsing internet.

(Amazingly, it still works just fine to do)

 

I bought macbook air few month ago but there is "something" about this

Titanium baby.

 

 

Anyway, I was using my Tibook few days ago on my lap and I felt

unusual heat (it was very very hot) on my lap. I flipped it and check out

the buttom of my Tibook and WOW, the battery casing was started to melting,

so I just took the battery out of my Tibook.

The battery casing melted a bit (looks like cigarette burn from inside) so I am keeping this

battery in safe place just incase it caught fire.

 

This battery is not aftermarket, this is original battery came with my Tibook when I bought it

brand new.

 

I googled this problem and I didnt find any battery problem with Tibook 550mhz model.

 

Should I report this problem to customer support? Does Apple still sell genuine battery for this Tibook?

This is my first battery problem and after this happening, I am very scared to buy thirdparty's

View the original article here

Read More

TiBook battery got unusual heat and melted it's casing..should i call support?

Hi Everyone,

I am new to this community and I need some opinions.

 

I have Ti Powerbook G4 (550Mhz) I bought brand new 10 or 11 years ago.

I still in love with this Titanium beauty and still use this for browsing internet.

(Amazingly, it still works just fine to do)

 

I bought macbook air few month ago but there is "something" about this

Titanium baby.

 

 

Anyway, I was using my Tibook few days ago on my lap and I felt

unusual heat (it was very very hot) on my lap. I flipped it and check out

the buttom of my Tibook and WOW, the battery casing was started to melting,

so I just took the battery out of my Tibook.

The battery casing melted a bit (looks like cigarette burn from inside) so I am keeping this

battery in safe place just incase it caught fire.

 

This battery is not aftermarket, this is original battery came with my Tibook when I bought it

brand new.

 

I googled this problem and I didnt find any battery problem with Tibook 550mhz model.

 

Should I report this problem to customer support? Does Apple still sell genuine battery for this Tibook?

This is my first battery problem and after this happening, I am very scared to buy thirdparty's

View the original article here

Read More