New in the mail the other day: iPod Shuffle. Works great, except it has never indicated that the battery is charged (orange lamp continuously blinks.) Should I send it back? Simple enough question right?
So I go to the Support site, enter a ticke with my Apple ID and the S/N of my new device, express via choosers that it's a battery issue ... but there is no ability to even say what I did above just now.
Of the support alternatvies, I schedule a call. The phone call came over 30 minutes later than was scheduled. And then! The operator didn't have the information that I'd taken time to enter in to the webforms -- critically, the S/N, etc. I expressed a bit of frustration, we ended the call after I'd recited as much as she could take notes for. Later I get an email from her (bless her spirit!) ... with all of the links I read BEFORE going to effort of filling the support documents out and scheduling the call.
I'm really wierded out by this. APPLE COMPUTER -- THIS IS BABY FOOD BASIC CUSTOMER RELATIONSHIP MANAGEMENT!
So, do I send the little stinker back or just live with having purchased a defective device from a company incapable of supporting it?!!!!
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