Apple Support: Distressing under performance on simple questions: new iPod Shuffle battery never gets charged.

New in the mail the other day:  iPod Shuffle.  Works great, except it has never indicated that the battery is charged (orange lamp continuously blinks.)  Should I send it back?  Simple enough question right?

 

So I go to the Support site, enter a ticke with my Apple ID and the S/N of my new device, express via choosers that it's a battery issue ... but there is no ability to even say what I did above just now.

 

Of the support alternatvies, I schedule a call.  The phone call came over 30 minutes later than was scheduled.   And then!  The operator didn't have the information that I'd taken time to enter in to the webforms -- critically, the S/N, etc.  I expressed a bit of frustration, we ended the call after I'd recited as much as she could take notes for.  Later I get an email from her (bless her spirit!) ... with all of the links I read BEFORE going to effort of filling the support documents out and scheduling the call.

 

I'm really wierded out by this.  APPLE COMPUTER -- THIS IS BABY FOOD BASIC CUSTOMER RELATIONSHIP MANAGEMENT!

 

So, do I send the little stinker back or just live with having purchased a defective device from a company incapable of supporting it?!!!!

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