Hello, I recently purchased a new Retina Macbook Pro (2.6Ghz, 8GB Ram). However, I cannot use the computer unplugged from the power source, and also the battery condition says replace now! However , when I look at the system information I get this:
Model Information:
Serial Number: D8**********1764
Manufacturer: SMP
Device Name: bq20z451
Pack Lot Code: 0
PCB Lot Code: 0
Firmware Version: 702
Hardware Revision: 3
Cell Revision: 379
Charge Information:
Charge Remaining (mAh): 6477
Fully Charged: No
Charging: No
Full Charge Capacity (mAh): 6573
Health Information:
Cycle Count: 1
Condition: Replace Now
Battery Installed: Yes
Amperage (mA): 0
Voltage (mV): 12748
Do you guys think it is a hardware issue or a software issue? I appreciate any help, I needed my laptop for this week so I do not want to return it.
Also, the freezing problem occurs. It occurred 7 times in one day.
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