About a year ago I received an email from Apple concerning the defective 1st Gen iPod Nanos and their "batteries heating up posing a safety risk" and that they could replace it for me. Well, I didn't really use it then so I didn't go through the process of replacing it. Now, I want to but when I go to the page to start the process https://supportform.apple.com/201110/ when asked for the serial number of my product I type it 100% correctly and I get the message "The Apple product serial number you entered is not part of this program." I definitely type it correctly 'cause I tried changing certain digits on purpose and I get "The serial number you entered cannot be found in our records. Please verify the number and try again, or contact us." so it's certain that I type the correct serial number as indicated very clearly on the back of my iPod. There's also a picture there
and I compare that picture to my iPod's back and the info written are 100% identical (Model, EMC No., etc) except of course for the Serial number. I did notice that the picture's Serial no.'s format is 5K100000000 while my iPod's is 5U6XXXXXXXX. Could it be that mine is not one of the defective ones? I don't get it. If it isn't why would Apple send me an email about it? Thanks for all the help.
