I have a 32GB Ipod Touch 5th gen which is under warranty. I have noticed lately that the battery doesn't seem to be lasting as long as it should. I have also had some charging issues, for example, a few times when charging it in the car it displayed a temperature warning, and one time the Ipod didn't charge at all when I had it plugged in overnight. I have already tried completely draining the battery until the Ipod displays the low battery icon, and then completely recharging it to 100% overnight, but the battery life still didn't seem to improve.
I wanted to take it to an Apple Store to see about possibly getting the battery replaced and was wondering the following:
- Is there anyway an Apple Genius Bar can actually test the battery to see if it is good, bad/worn out, so they can rule out software issues, or will they just simply replace the battery, no questions asked?
- Will Apple actually replace the battery in my Ipod and give me back my same Ipod, or will they just swap my Ipod out with another, refurbished Ipod with a new battery? (I heard somewhere that Apple doesn't actually replace parts that they just swap out the entire device with a refurbished one, but I heard from somewhere else that they actually do replace the battery inside and give the same one back to you).
- Will I have to pay any money (shipping costs, etc.) for the battery replacement even though it is under warranty? It is NOT "jailbroken," it has never had any water damage that I am aware of, and the screen is still intact (not cracked). I DO NOT have the extended Applecare protection, however it should still be covered under the standard 1 year warranty right(The 5th gen ipod hasn't even been out 1 year)?
- Do I need to show a receipt or proof of purchase in order to get it repaired/replaced under warranty (I DO NOT have the receipt, but I do still have the original box the Ipod came in)?
I also have the latest firmware for my Ipod (iOS 6.1.3). I am not sure if I should wait until iOS 7 comes out to see if it will fix the problem if it is possibly a software issue.
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